What to expect on your first visit?
Whether you are here to see us for diagnosis of a symptom or recommendation for a known problem or even for a second opinion, please be assured that we are here to help you.
The range of treatment we provide may include medications or if needed, surgery. Or it could just be counselling and advice about lifestyle changes. Many patients do not realise that most ENT conditions do not require surgery.
Please remember to bring your NRIC (National Registration Identity Card) or your child’s birth certificate if you intend to use Medishield/Medisave for the treatment (certain conditions apply).
Please bring your letters from the referring doctor and any cards that accord you treatment at discounted prices (eg Parkway Shenton) etc.
It would be useful to let us know the medications that you are already taking and please bring previous medical/scan reports especially if seeking a second opinion.
Blood tests that are needed are taken by phlebotomists in our clinic and we may occasionally need to arrange for tests (eg CT/MRI Scans) in centres elsewhere.
The doctor and our staff are extremely pleasant and will do our best to put you at ease.
1.What are the clinic’s charges?
Consultation fee for the first visit is $100 and above.Total cost of treatment depends on procedures, tests and medications needed.
2.What are methods of payments?
We accept cash, NETS and most major credit cards ( Visa/Master/Amex).
We may be able to accept Wechatpay and Alipay in the near future.
Billing/credit arrangements are only accepted if pre-arranged eg Parkway Shenton/FWD/IHP/Cigna/International SOS/Tricare
3.How do patients get reimbursed after submitting for Medishield/Medisave-filing?
Patients using Medishield/Medisave for approved procedures done in the clinic have to pay first and will be reimbursed with a check after CPF Board/Insurance companies have released payment. As insurance policies vary greatly, we will not know about the reimbursable amount until payment is released to us.
4. What are the surgery fees for common ENT operations?
The Ministry of Health ( MOH) has published fee guideline ranges which MOH deems are reasonable for private hospitals in Singapore. Click HERE
Please be assured that our fees are almost always within the guideline ranges. On a case-by-case basis, our fees may be lowered from our usual levels on compassionate grounds. Terms and conditions will apply such as patients not staying in Single bed rooms and payers ie Insurance and employers, must not be able to pay the usual surgery fees. Our clinic reserves the right to make changes to this as we see fit.